To cancel an order you have placed with KSG AMERICA, INC. You must contact customer support by email (@ksg-america.com) or by phone (916-490-1154). Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information.Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund (minus shipping costs).
Our inventory can fluctuate throughout the day, so an item indicated as “in-stock” when you place your order may, in fact, be out-of-stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again. Most out-of-stock items are in stock again within two weeks.Certain items for sale on our site are not kept in inventory but can be special ordered for you and shipped within two weeks. If you select one of these items, your checkout page will indicate the actual shipping date. If the shipping date is not acceptable, you may cancel the item before confirming your order.
All items indicated to be in-stock are shipped on the next business day if the order is placed before 3:00 PM Western Time. In-stock items ordered after 1:00 PM Western Time will be shipped on the following business day.A confirmation email is sent once the item leaves our warehouse. This email will not only confirm that the item has left our warehouse, but will also provide the UPS tracking number for your item along with an estimated delivery date (according to UPS, and based on the shipping method you selected).IMPORTANT: As inventory fluctuates hourly, an item indicated as “in-stock” when you place your order may, in fact, be out-of-stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on
There will be no refunds for any reason. All merchandise sold by KSG AMERICA, INC is sold as-is without any guarantee. By making a purchase with KSG AMERICA, INC, you are confirming that you have read and understood our no refunds policy.
Every product you buy from KSG AMERICA, INC comes with a 30-day limited warranty. The warranty applies to products that have been confirmed as defective by KSG AMERICA, INC, which may be repaired or replaced (at our sole discretion).For assistance or to exchange a defective product, please email KSG AMERICA, INC customer support.